Duties / Responsibilities:

• Coordinate pre-installation activities, including, but not limited to staffing logistics, product procurement, order of operations, and general project management.

• Act as the primary point of contact for Customers during the installation process.

• Train installation technicians to execute Neteera’s installation procedures.

• Supervise installation technicians to ensure productivity and quality workmanship to Neteera’s standards.

• Support and execute the installation process as needed to maintain appropriate timelines for job completion.

• Manage budget for travel, expenses, and compensation for themselves and subordinates.

• Provide customers with basic knowledge and technical support as needed.

• Maintain post-installation records and reports, providing updates and reports to appropriate stakeholders as required.

• Listen to customer needs and complaints and provide feedback to Marketing and Product departments.

• Collaborate with Customer Success Manager on company procedures as best practices evolve.

• Additional duties as assigned by Neteera Leadership.

Qualifications:

• Project Management Skills

• 5+ years of experience as a customer facing representative

• Excellent technical skills, ability to install systems and to troubleshoot in case of technical issues.

• Support and execute the installation process as needed to maintain appropriate timelines for job completion.

Working conditions:

• Office/home environment

• Extensive travel or overtime as necessary.

Physical requirements:

• Ability to perform installations

 

If you have the necessary experience and qualifications for this position, we encourage you to apply.

Send your CV to:
hr@neteera.com